Beyond Bookings. How Healthcare Schedulers Can Become Care Coordinators

From Appointment Setter to Patient Advocate

The image of a healthcare scheduler is often one of efficiency – juggling doctor's appointments, navigating complex schedules, and ensuring clinics run smoothly. But this vital role holds immense potential for a more profound impact: building meaningful connections with patients and their families.

Tradition vs Now -

Traditionally, schedulers focus on finding suitable time slots for patients and doctors. However, by adopting a patient-centric approach, schedulers can become vital links in the healthcare ecosystem. Consider a scenario where an elderly patient calls to schedule a follow-up appointment after a heart procedure. 

A traditional scheduler might simply confirm their insurance and find a slot.

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